Customer Reviews - SKYTRAX (2024)

Not Verified | My wife just returned from a conference in Nashville using Alaska Airlines #1269. Alaska used to be a much better airline as far as service, cleanliness and simple amenities. Her flight had a filthy bathroom (sometmes that happens) and one that had not been cleaned well for a LONG time. When you enter the bathroom and there is mold around the switches and sliders and mold on some of the contact surfaces you know that this plane had not a had a decent cleaning for many days or months. We used to prefer Alaska but lately we look for JetBlue, Delta and SW itineraries first.

✅ Trip Verified | We experienced 2 delays with the total just under 3 hours. We weren’t notified a single time. Denied lounge access as they had changed their policy after we had already booked our first class tickets with the intention of using the lounge. No meal vouchers offered during prolonged delay. Once on board our seats were dirty and not sanitised according to covid standards. Seats were covered in crumbs from past passenger, menus were torn and covered in food. Staff could not confirm if our special order meals were dairy free even though we had specially selected them for allergy reason. There was no access to entertainment and this could not be troubleshot. Our bags were not placed as priority so we were even later for the commitment we were attending. Customer service were very unhelpful and unsympathetic. They offered us a future discount code but we are not from America so it is of no use to us. We would not use this. I offered to be reimbursed with partnership flight miles to which they declined. Do your future self a favour and avoid this airline at all costs.

✅ Trip Verified | As a handicapped mobility challenged paraplegic veteran I most recently was charged $150 extra for a luggage charge on one bag that carried my prosthetic mechanical leg braces, and catheters and misc. Other medical equipment I require. I was told there is no waiver for medical items and the customer service refused to hear me out. I was willing to open the bag and show them but to no avail and I was charged. I'm sick to my stomach thinking about it as I'm prepared to finish this trip on Alaska Airlines.

Not Verified | I traveled with Alaska Airlines on 06/27/2023 from Los Angeles to Washington. I had a terrible in flight experience as well as afterwards when trying to relay my concerns with the airline about my experience. In flight, they did not honor my first class ticket because first class was full. They also destroyed my luggage. I tried to negotiate with them for the damages for almost a year. Eventually I had to take them to court and I got judgement against them for the damages. Do not trust Alaska Airlines.

Not Verified | Worst airline ever!? They even have Spirit beat by a long shot. This was my first time flying them. Never again! Someone else booked my ticket and accidentally booked 6am instead of 9am. I have to work the night before and don't get off till 7am. Tried to call the airline to get a simple time change and was willing to pay any difference and they absolutely refused. The customer service was horrible. No people skills. I don't know why anyone would give this airline their money. I understand no refunds

✅ Trip Verified | I have a terrible experience every time I use Alaska. Last summer I flew home from Vegas and for whatever reason, the flight was delayed after we all boarded. So we sat on the tarmac for a freaking hour in the Vegas heat. Then I got my luggage from baggage claim and it was damaged. A big hole in the side of my Samsonite luggage. When I try to report it, they wasn’t a receipt for what I paid. What person has a two year old receipt? Are you kidding me. Got delayed three times on my way to San Diego, and I’m delayed again trying to get home. I am so over this airline. I only use them because I get free miles, but I’d much rather pay for something reliable. Never again

✅ Trip Verified | I put a sign on one of my carry-on bags, warning about a (fictitious) anti-theft device with an alarm inside of it, just to discourage bag-snatchers. TSA didn’t have any problem with the sign being on my bag, nor with what it said. Airport security at both BLI and SEATAC didn’t have any problem with it. No one at all on the first flight from Bellingham to Seattle (also Alaska Airlines) had any problem with it. And no one at the boarding gate in SEATAC had any problem with it. Then, when I got on the plane, as I was getting to my seat (at the back of the plane), a flight attendant asked me about it. I told them, then took the sign off of my bag and put it away - just in case - stored said bag in the overhead compartment, and took my seat. Two other attendants then came and asked me about the now removed sign, one at a time, and I repeated my explanation to each of them. A fourth attendant then came, and asked me to bring my bags “up front to discuss them” . This was a lie, as, when I reached the front, they walked me off of the plane, and told me that several passengers were “uncomfortable” with the sign. They then re-booked me, without my input, to a much later flight, which would cause me to miss the wedding I was supposed to give the toast at. After talking with Guest Services, I decided to head back home to Bellingham so that I could at least give the toast over FaceTime. However, doing so required the approval of two different supervisors in Guest Services at SEATAC to make happen, because the Customer Service rep (in Phoenix) said that they could neither change anything about the bookings nor refund anyof the round-trip ticket because of the first re-booking - despite the fact that said re-booking was done without my input. Regarding the two supervisors, the first confirmed that no noise-making capable devices are allowed on the plane, and the second said that signs such as mine that “might make some people uncomfortable” are not allowed either. Not that you’ll find either of those statements on the airline’s website, of course - I checked. And given that nobody on the first flight even mentioned it to me, I have my doubts about whether or not this was “official” Alaska Airlines policy. Long story short, don’t fly Alaska. They (apparently) reserve the right to selectively impose new rules based solely on people’s feelings, even if it disenfranchises their paying customers - and some of them will even lie to do so. Just to be clear, at NO point did anyone say anything about any Federal or State laws, nor was security ever involved, so I’m pretty sure what happened was all on Alaska. Including the fact that I’m getting nothing back from them - no refund of anything, nor even a voucher, not that I’d use the latter - in exchange for having my flight yanked out from under me.

✅ Trip Verified | My family and I recently had a very upsetting experience with Alaska Airlines. Our Alaska Airlines flight was cancelled (no reason for the cancelation was given; it certainly was not weather-related) which caused us to miss our connecting international flight. No other flights were available that day, so we would reach our final destination 24 hours late. Consequently, we not only missed one full day of vacation, but we also incurred significant costs as we had to book a hotel room at the airport as well as another hotel room at the airport of our destination since we missed the ferry to get to our vacation rental. Not to mention that we lost out on our car and room reservations we already had and which we could now not utilize. Even though we, and especially our little son, were very sad and disappointed to miss one full day of our vacation, we stayed very patient. I am a frequent traveler and understand that these things can happen. When however, on the way back our Alaska Airlines flight was cancelled again, our patience ran thin. No other Alaska Airlines flight for the same day was available, so they had to reroute us to another airport which meant the additional expense for a long Uber ride plus a longer way home from the airport. When this flight was then delayed for more than three hours – we would now be home at three in the morning – I decided to go to the Alaska Airlines Lounge to ask for support. My son was exhausted and I wanted to see if we could sit down in the lounge for the long wait time, since it was freezing cold in the terminal. We didn’t even ask for food or beverages, just a place to sit more comfortably and warm, until our flight would leave. When the lady at the front desk of the Alaska Airlines Lounge refused any help and informed me that I would still have to pay a $30 fee per person, I was literally in tears – she showed no compassion at all! I asked if we could at least borrow a couple of blankets to get warm in the terminal, this was denied as well. Due to these two cancelled flights, we incurred additional costs close to $1,000 (for several hotel rooms, transfer costs, supplies, etc.), we lost one day of vacation on the way out and arrived home much, much later than planned. During this whole experience, Alaska Airlines did not provide any sort of support or compensation. I will never use their so-called “services” again and I advise strongly against flying with this airline, they do not show any consideration for their customers, not even children.

Not Verified | Absolutely blown away by the service that I received - if you're looking to possibly fly with him or have options I would highly suggest booking them. I've flown many airlines and this is the first one that actually treated you like a customer down to earth employees and their flight attendants are actually extremely warm and welcoming

✅ Trip Verified | The flight attendants on my flight were lackluster at best. I was skipped over not once, but both times they passed by to provide snacks and drinks. Both times they blamed not being able to hear. This was my first time on Alaska Airlines and I'll have to be hard pressed to give them another try. Less than impressive experience for an already bad circ*mstance. I do not recommend them. Be ready to speak up and have the aisle seat folks ready to advocate for you. The attendants will ignore you.